I get the appeal of the local touch, but honestly, I’ve had the opposite experience. My “big company” app let me drop a pin right where I was stuck outside Lander, and a tow showed up in under half an hour. No need to explain landmarks or hope someone knows the area. Maybe it’s hit or miss, but sometimes tech just works better than hoping Joe’s around. Plus, those local rates can get wild—especially if you’re not a regular.
I hear you on the tech side—those apps can be a lifesaver, especially when you’re stranded somewhere with zero landmarks except “the big rock by the fence.” I’ve had both good and bad luck, though. Once, the app sent a tow to the wrong side of the highway and it took another hour to sort out. Local shops can be pricey, but sometimes they’ll cut you a break if you’re in a bind. Guess it’s a toss-up... depends on who picks up the phone or which app actually works that day.