Yeah, I’ve noticed the same thing—used to be you’d call AAA and get someone helpful right away. Now it’s like you’re bouncing between departments just to get a simple answer. I get that things change, but it’s gotten way more complicated than it needs to be. I started jotting down who I talked to and when, just in case stuff gets lost. It’s a hassle, but at least it helps when they ask for info again... which seems to happen a lot lately.
Yeah, it’s gotten ridiculous. Last time I called, I got transferred three times just to ask about a tow. Why can’t they just have one person handle it? I started keeping notes too—otherwise you’re stuck repeating yourself every call.
I hear you on the note-taking. I’ve got a whole spreadsheet now just to keep track of who said what, when, and which department dropped the ball. It’s wild how something as basic as a tow request turns into a game of telephone. Honestly, I get that they’re busy, but if they know some of us have “complicated” records, you’d think they’d streamline things instead of making us jump through hoops. Maybe it’s just wishful thinking...
Yeah, I’m right there with you. I keep a running doc of every call and who I talked to, just to cover myself. It’s like, if your file isn’t squeaky clean, you’re automatically in the “problem” pile. I get that they’re swamped, but sometimes it feels like they make it harder on purpose. Maybe it’s just the way things are now, but it used to be way simpler.
Yeah, I totally get what you mean. I started keeping notes too, just in case something gets lost or mixed up. It’s kind of a hassle, but it’s saved me a couple times when they “couldn’t find” my info. I remember when you could just call once and things got sorted out fast. Now it feels like you have to jump through hoops for the basics. Hang in there—it’s not just you.
