Yeah, I’ve wondered about that too. Last time my S-Class had a flat, I figured the “premium” roadside assistance would be faster, but nope—still waited almost two hours. Is it just that there aren’t enough tow trucks anymore, or are they prioritizing certain calls? Also, does anyone else feel like the apps just add another layer of confusion? I keep thinking maybe it’s just my luck, but it’s happened more than once now...
I’ve been trying to figure this out too, since I just signed up for roadside assistance for the first time. I thought premium meant “less waiting,” but my first (and only) call took over an hour and a half. The app didn’t really help, honestly—just kept sending me notifications that someone was “on the way.” Maybe there are fewer drivers these days, or maybe they’re juggling too many calls at once? Either way, it wasn’t what I expected for the price.
The app didn’t really help, honestly—just kept sending me notifications that someone was “on the way.”
I get where you’re coming from, but I’m not convinced it’s all on AAA. I’ve had mixed experiences—sometimes fast, sometimes painfully slow. I think it’s more about local contractors than the actual membership level. Still, that app is basically useless when you’re stuck waiting in the rain...
I hear you, but honestly, I think the app’s just a symptom of a bigger problem. Last winter, I waited almost three hours with my kids in the car—kept getting those “on the way” pings too. Didn’t matter if I called or used the app, nobody showed up any faster. Feels like AAA’s gotten too big for its own good lately. Maybe it’s not just the contractors... something’s changed.
Feels like AAA’s gotten too big for its own good lately. Maybe it’s not just the contractors... something’s changed.
You might be onto something there. I remember back in the day, calling AAA meant a tow truck would show up before you even finished your coffee. Now, it’s like rolling the dice—sometimes they’re quick, sometimes you’re stranded for hours. I had my ‘72 Charger on the side of the highway last fall, and after two hours of waiting, I started wondering if I should’ve just packed a tent. Maybe it’s growing pains or maybe they’re stretched too thin with all the tech updates, but it’s definitely not the same experience it used to be.
