I've been chatting with a friend who runs a small business, and we got into this whole debate about how people handle their insurance claims when something goes wrong. He swears by doing everything online—says it's quicker, easier, and he doesn't have to deal with being put on hold forever. But me, I dunno...I kinda prefer talking to an actual human being, you know? Feels like I can explain things better and maybe get a bit more sympathy or understanding if there's a real person on the other end.
Anyway, it got me curious about what other folks do. Quick poll time:
When you have to deal with your business insurance claim, do you usually...
A) Handle everything online through forms and emails
B) Call up and speak directly to someone at the insurance company
C) Let your broker or agent handle it all for you
D) Mix of all the above depending on the situation
Feel free to share why you prefer one way or another—I'm genuinely curious if I'm just old-fashioned or if others feel the same way.