That's a smart move actually, banks can drag their feet sometimes, and the AG's office usually has more leverage. I've seen it work firsthand—my cousin had issues with identity theft last year, and once she went through the AG, things moved surprisingly fast. Just keep records of everything (emails, calls, letters) in case you need proof later on. Hang in there, fraud situations are draining, but you're definitely on the right track now...
"Just keep records of everything (emails, calls, letters) in case you need proof later on."
Definitely agree with this—having a clear paper trail saved me big time when I had a similar issue a couple years back. Banks can be frustratingly slow, but once the AG steps in, things usually pick up pace pretty quickly. You're handling it right, just stay patient...
Banks can be frustratingly slow, but once the AG steps in, things usually pick up pace pretty quickly.
Good advice here, but just curious—did the AG actually speed things up noticeably? I've seen mixed results with that route...banks sometimes drag their feet no matter who's involved. Glad it worked out for you though!
I've wondered about that too, honestly. A friend of mine had a similar issue last year—someone got hold of her debit card info and went on a shopping spree. She tried dealing directly with the bank first, but they kept giving her the runaround for weeks. Eventually, she did contact the AG's office, and it seemed to help at first...but then things slowed down again. It was like the bank perked up briefly because someone official was watching, then went right back to dragging their feet once attention shifted elsewhere.
Makes me wonder if banks just get used to these complaints and know exactly how much they can stall without getting into real trouble. Or maybe it depends on how persistent the AG's office is in following up? Has anyone else noticed if certain banks respond quicker than others when authorities get involved?
Had something similar happen a couple years back—someone snagged my credit card details and bought a bunch of electronics online. Here's what I did step-by-step:
First, I immediately called the bank's fraud line to freeze the card. They were quick enough to stop more charges, but getting reimbursed for the ones already made was another story. After about two weeks of vague answers and "we're looking into it," I filed a complaint with my state's AG office through their website.
Initially, things moved faster—like you said, probably because the bank knew someone official was watching. But after that first burst of activity, they slowed way down again. Eventually, I found that regularly checking in with the AG's office (every week or so) helped keep things moving. It was annoying, but persistence paid off. Took about two months total to get everything cleared up.
Honestly, I think banks just count on people getting tired and giving up. Staying persistent and documenting every interaction seems to be key...though it shouldn't have to be that way.