Yeah, I get what you mean. Last time I called, the guy on the line kept reading from a script and didn’t seem to know the difference between a flat tire and a dead battery. I remember when you’d get someone who’d actually ask about the make and model before jumping to conclusions. Makes me wonder—has anyone actually had a claim go smoothly lately, or is it just a roll of the dice now?
I hear where you're coming from, but I’ve actually seen a few claims go off without a hitch lately—maybe it’s just luck of the draw? One of my clients had their car totaled last month, and the adjuster was surprisingly on the ball. They got a rental lined up within a day and the payout wasn’t a nightmare. That said, I totally get the frustration with the call center folks. It does feel like there’s more script-reading and less actual listening these days.
Do you think it’s just AAA, or is this happening across the board? I’ve noticed similar things with other companies too. Maybe it’s all the turnover or remote work... hard to say. Still, I wouldn’t write them off completely—sometimes you get someone who really knows their stuff, but yeah, it’s not as consistent as it used to be.
I’m just starting to look into insurance, so maybe I’m a little more wary than most, but honestly the mixed reviews make me nervous. I keep seeing stories about smooth claims, but then right after, there’s someone else talking about endless hold times or paperwork headaches. It’s hard to know if it’s just AAA or if it’s the whole industry now, like you said.
I’ve been comparing quotes and reading up on customer experiences for a few weeks. What I’ve noticed is that the bigger companies—AAA, State Farm, Geico, etc.—all seem to have these ups and downs. One person gets a great adjuster, the next gets stuck with someone who barely seems to care. I guess that’s just how it is when everything’s so automated and there’s so much turnover.
I don’t really want to gamble on “luck of the draw” when it comes to insurance, though. That’s what worries me. I’d rather pay a bit more for a company that’s actually consistent, even if it’s not the cheapest. Maybe that’s unrealistic, but I just don’t want to be stuck if something actually goes wrong.
The remote work thing probably doesn’t help, but I feel like it’s more about companies cutting costs wherever they can. Customer service just isn’t what it used to be, and for something as important as insurance, that seems like a big deal. Maybe I’m being overly cautious, but I’d rather be safe than sorry.
I’d rather pay a bit more for a company that’s actually consistent, even if it’s not the cheapest. Maybe that’s unrealistic, but I just don’t want to be stuck if something actually goes wrong.
Honestly, I get where you’re coming from. The “luck of the draw” thing is real, but there are a couple ways to hedge your bets a bit. Step one—don’t just look at the price, dig into what’s actually covered, and check out the complaint ratios (state insurance departments usually post those). Step two—call the customer service line before you buy. If you’re on hold forever just to ask a question, that’s a red flag. I know it sounds basic, but you’d be surprised how much you can learn from that first call.
It’s not just AAA, either. Even the “premium” companies have their off days. I always tell people: don’t fall for the cheapest quote, but don’t assume the highest price means better service either. Sometimes it’s just... more expensive.
I totally agree with this part:
don’t fall for the cheapest quote, but don’t assume the highest price means better service either. Sometimes it’s just... more expensive.
It’s wild how much the “brand name” can bump up the price, but when you actually need help, it doesn’t always translate to better support. Has anyone actually had to file a claim with AAA lately? I’m curious if folks are seeing slower response times or if it just feels that way because everything else is getting more expensive too.
