Not sure it’s always about the company—sometimes it’s just luck of the draw with who handles your claim. I’ve seen big names move fast and small ones drag their feet, too. Regional outfits can be great, but they’re not immune to hiccups either. Wyoming weather does make everything trickier, though... no argument there.
Not sure it’s always about the company—sometimes it’s just luck of the draw with who handles your claim.
- True, but there’s more to it than just luck.
- Some companies have better training and oversight, so you’re less likely to get a clueless adjuster.
- Regional outfits can be hit or miss—seen some that really hustle, others that disappear when a storm hits.
- Wyoming weather slows everything, but a good company preps for that. If they’re blaming weather every time, that’s a red flag.
- Bottom line: check how often they get complaints, not just the brand name. That tells you more than any ad.
Seen both sides of this. I’ve worked claims in Wyoming for years, and honestly, some companies just don’t give their adjusters the tools or support to do the job right. You can spot it pretty quick—files get lost, calls go unanswered, and everything gets blamed on “the weather.” I’ve had to pick up the pieces more than once after another outfit dropped the ball. Training and accountability matter way more than luck. If you’re getting excuses instead of answers, that’s usually a sign to look elsewhere.
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You nailed it about the “weather” excuse—heard that one more times than I can count. It’s like, sure, a blizzard can slow things down, but it doesn’t explain why someone’s claim sat untouched for three weeks. I’ve seen the same thing you’re talking about: some companies just don’t set their people up for success. When you’re juggling 100+ files and your phone system barely works, stuff falls through the cracks. Doesn’t make it right, but it happens.
I do think there are a few outfits out here that try to do better, though. It’s not always easy to tell from the outside, but if you’re getting regular updates—even if it’s just “hey, still waiting on X”—that’s usually a good sign. The ones who go radio silent or keep passing you off to someone new every time you call? That’s when I’d start getting suspicious.
One thing I’ve learned: don’t be afraid to push back a little. If something feels off or you’re not getting answers, ask for a supervisor or put your questions in writing. Sometimes that lights a fire under folks who are dragging their feet. And yeah, sometimes it really is just bad luck or a weird situation... but more often than not, it comes down to whether the company actually invests in training and support.
It’s frustrating when you have to clean up someone else’s mess—been there plenty of times myself—but at least it shows you care about doing things right. Not everyone does, unfortunately. But I’d rather deal with someone who admits they messed up and tries to fix it than someone who keeps making excuses.
Anyway, hang in there. There are still some good eggs out there—you just have to dig a little deeper to find them sometimes.
Had to laugh at the “weather” excuse—my last claim was in July, not a snowflake in sight, and it still took forever. I’ve noticed the same thing: if you own something a little fancier, some companies just get weird about it. One adjuster actually asked if I “really needed” OEM parts for my car. Uh, yeah, I’d rather not glue on a bumper from a ‘98 Civic, thanks.
But you’re right, the ones who keep you in the loop—even if it’s just to say nothing’s changed—are worth their weight in gold. I’ll take honesty over radio silence any day.
