Yeah, emails definitely aren't useless in these situations. Had a similar issue once where the insurer conveniently "forgot" our conversation about coverage...luckily I had the emails to back me up. Doing both is smart—never hurts to have extra proof handy.
Glad you had those emails handy—insurance companies can have surprisingly selective memories sometimes. I've seen it happen more than once, trust me. I always joke with my clients that documentation is like garlic to insurance vampires...keeps them honest and at bay. You're definitely smart to keep both verbal and written records; it's a hassle, but worth it in the end. Hope your claim gets sorted soon without too much more headache.
- Good call on keeping thorough records, saved me more than once too.
- Had a similar issue last year—took forever but eventually got sorted after I sent screenshots of our chat logs.
- Curious, did they give you a specific reason for denial or just vague excuses?
"Had a similar issue last year—took forever but eventually got sorted after I sent screenshots of our chat logs."
Glad you mentioned screenshots, they've saved my bacon a few times too. Insurance companies can be tricky...always looking for loopholes. Honestly, it seems like they count on people giving up after vague denials. Had a friend who went through something similar; persistence and solid documentation eventually paid off. Hang in there, sounds like you're doing everything right.
Screenshots are definitely a lifesaver sometimes. Had a similar run-in myself a couple years back—insurance denied my claim initially, saying I hadn't provided enough proof of the damage. Luckily, I'd snapped a bunch of pics right after the accident and had screenshots of my conversations with their rep. Still took a few weeks of back-and-forth, but eventually they caved and covered everything.
Honestly, I think some companies just bank on people getting frustrated and dropping it. It's pretty shady, but it seems to be their strategy. A buddy of mine had his claim denied because they said he didn't report it fast enough—even though he called them literally the same day. He kept pushing, sent timestamps from his phone logs, and eventually got reimbursed.
You're already doing exactly what you need to do—keeping solid records and staying persistent. It can be exhausting, but it's worth it in the end. Just keep at it and don't let them wear you down. You've got this.
