Man, I’ve had the exact same thing happen—sometimes two reps from the same company will give totally different answers. Once I even got a “yes” in chat and a “no” over the phone, same day. Ever tried emailing for a paper trail? Wonder if that helps any.
Ever tried emailing for a paper trail? Wonder if that helps any.
- Always recommend email for anything important. Written proof beats “he said, she said” every time.
- Chat transcripts work too, but sometimes they’re harder to get after the fact.
- If you get conflicting answers, reply back and ask for clarification in writing. That usually gets them to double-check before responding.
- Phone calls are the worst for this—no record unless you’re recording, which most people aren’t.
- Not all reps are trained the same. Some just don’t know the fine print, especially with stacking discounts like military + student. Always get it in writing if you want it to stick.
Honestly, I’ve had better luck with chat than email. At least with chat, you get answers fast and can screenshot the convo before it disappears. Email sometimes feels like sending a message into the void… especially if they “never received it.”
I hear you on the chat thing—at least you know someone’s on the other end, even if they’re copy-pasting half the time. I once tried to get a student driver discount sorted out over email and it felt like I was sending smoke signals. Three days later, they replied with “Can you resend your info?” Meanwhile, chat had me squared away in like ten minutes. Screenshots are my new best friend... just in case they “forget” again.
- Totally get the frustration with email support—feels like sending a message in a bottle sometimes.
- I’ve noticed chat reps can actually pull up your policy and make changes right there, which saves so much back-and-forth.
- Had a client last week who needed both military and student discounts applied. Chat got it done in one go, but when we tried phone support before, they kept transferring us.
- Screenshots are clutch. I always tell folks to save them, just in case someone “forgets” what was promised... happens more than you’d think.
- Curious if anyone’s ever had luck stacking more obscure discounts? Sometimes I wonder if there’s a secret menu they don’t advertise.
