I had AAA for years and generally felt secure with them, but lately I've noticed a bit of a shift too. Last summer, I had a minor accident—nothing major, just a dented bumper—but the claims process wasn't as smooth as I'd remembered from past experiences. It wasn't terrible, but there were definitely more hoops to jump through and longer wait times on calls.
After that, I decided to shop around and ended up switching to a smaller regional insurer. So far, it's been great—lower premiums and surprisingly responsive customer service. Haven't had to file a claim yet though, so fingers crossed it'll hold up if something happens.
I agree with you that cheaper isn't always better, especially when it comes to insurance. It's really about finding that sweet spot between cost savings and reliability. AAA still has its strengths, but it's not the automatic choice it used to be for me.
"It's really about finding that sweet spot between cost savings and reliability."
Totally agree with this. I'm still with AAA (mostly out of laziness, tbh), but I've noticed the same thing lately—longer hold times, more paperwork...ugh. Glad you found something better! I'm tempted to shop around too, but as a student driver with my luck, I'll probably end up testing their claims process sooner rather than later 😂 Fingers crossed your new insurer stays solid!
