I get what you're saying about the scripted feel lately, but honestly, I think that's just how customer service is trending everywhere. Companies are pushing agents to upsell and cross-sell because margins are tight, and competition is fierce. It's not just AAA—I've noticed the same thing with my cable provider, phone company, even my bank.
That said, I've actually found AAA's claims handling to be pretty consistent and reliable. Had a minor fender-bender last year, and the adjuster walked me through every step clearly—no upselling or random offers thrown in. It was straightforward and efficient, exactly what I needed at the time.
Maybe the issue isn't AAA specifically but more about how customer service roles have evolved overall? They're probably following scripts because they're required to hit certain talking points. Doesn't make it any less annoying for us customers, but it might explain why some calls feel so robotic lately...
- Good points, but as someone just starting to shop around for insurance, I'm wondering... is this scripted upselling stuff something I should expect everywhere now? Or are there companies still keeping it straightforward without the sales pitch?
Honestly, it's everywhere now. AAA used to be pretty straightforward, but lately they've jumped on the upsell bandwagon too. Still, some smaller local companies or credit union-affiliated insurers tend to keep things simpler—less scripted nonsense, more actual help. I've stuck with my local agent for years precisely because I can't stand the sales pitch dance. Might be worth checking out smaller outfits if you prefer straight talk over corporate fluff...
Yeah, AAA's definitely changed a bit lately. If you're like me—high-risk and all—you might wanna shop around carefully. Local agents usually have fewer hoops to jump through, plus they're more chill about past mistakes... trust me on this one, haha.
You're right about AAA changing a bit lately. A lot of the bigger companies seem to be tightening up their underwriting guidelines, especially if you've got a few dings on your record. Local agents can definitely be more forgiving, but keep in mind:
- Smaller agencies might offer flexibility, but sometimes their coverage options are more limited.
- High-risk policies often come with hidden exclusions or higher deductibles—always double-check the fine print.
- Local agents might be chill, sure, but make sure they're also financially stable and reputable... seen some horror stories there.
Honestly, it's all about balancing risk and cost. I've seen people jump ship for cheaper premiums only to regret it after their first claim. Curious though, anyone had experience with smaller insurers handling claims smoothly? That's always my main concern...
