anyone else feel like AAA insurance isn't what it used to be?

I’ve tried the app a couple times when I was locked out, and honestly, it didn’t seem any faster than calling. The interface is fine, but I still ended up waiting about 45 minutes for a tow. Maybe it helps with tracking, but I agree - sometimes you just want to explain your situation to a real person, especially if it’s not a straightforward issue. I do wonder if the app data ever gets mixed up or delayed... anyone else notice that?

Maybe it helps with tracking, but I agree - sometimes you just want to explain your situation to a real person, especially if it’s not a straightforward issue.

That’s exactly my worry. What if you’re stuck somewhere weird or it’s not just a dead battery? I always wonder if the app is just sending my info into a black hole until someone picks it up. I’ve had it say “help is on the way” and then nothing happens for ages... makes me nervous. Anyone else double-check by calling after using the app, or am I just paranoid?

- I totally get where you’re coming from.
- I always call after using the app, just to make sure someone’s actually on it - maybe I’m a little paranoid, but better safe than sorry, right?
- Once, I waited almost two hours in a sketchy parking lot because the app said “help is on the way”... but nobody showed up until I called.
- Honestly, sometimes talking to a real person just feels more reassuring, especially if you’re not in a typical breakdown spot.
- The tech is cool and all, but sometimes old-school works better when you’re stressed out.

I hear you on the app vs. calling thing - sometimes I wonder if the tech is just there to make us *think* things are happening behind the scenes. Ever notice how the “estimated arrival” timer just keeps resetting? Makes me question if anyone’s actually dispatched or if it’s just a fancy loading screen. Is it just me, or does it seem like response times have gotten slower lately? Maybe they’re cutting corners to save money, but then what are we paying for? I mean, I get budgets are tight everywhere, but waiting two hours in a sketchy lot isn’t exactly what I’d call peace of mind...

That “estimated arrival” thing drives me nuts too.

Ever notice how the “estimated arrival” timer just keeps resetting?

- Noticed the same slowdown, especially late at night.
- I remember getting a jump in under 30 minutes a few years ago - now it’s easily over an hour.
- Anyone else feel like the roadside guys are more rushed lately, too? Like they’re juggling too many calls at once.

Is this just a staffing issue, or is the app making things worse?