Honestly, I started keeping a running doc with every claim number, date, and screenshot after my last experience. It’s wild how much you have to document just to get something simple processed. Automation’s cool in theory, but it feels like we’re beta-testing half their systems.
It’s wild how much you have to document just to get something simple processed.
Yeah, I totally get that. I’ve been with AAA for over 20 years and it’s definitely changed. Used to be, you’d call, talk to a real person, and things just got handled. Now, I feel like I’m doing half the work for them—tracking emails, saving every little detail, just in case something gets “lost.” Last time I filed a claim, I had to resend the same photos twice because their system “couldn’t find them.” It’s not the end of the world, but it’s a hassle.
I guess the tech is supposed to make things easier, but honestly, it just feels like more hoops to jump through. I still stick with them for the roadside stuff, but for claims, it’s not as smooth as it used to be. Maybe I’m just getting old, but I kind of miss the days when you could just call and be done with it.
I feel like I’m doing half the work for them—tracking emails, saving every little detail, just in case something gets “lost.”
Honestly, I see where you’re coming from, but I actually don’t mind the extra documentation. It’s a pain, yeah, but having a paper trail saved me once when there was a billing mix-up. If you keep everything organized—screenshots, dates, who you talked to—it can really help if something goes sideways. Not ideal, but these days I’d rather have too much info than not enough.
I totally get the “better safe than sorry” approach—been there, done that.
But man, sometimes I feel like I’m prepping for a court case just to get a windshield chip fixed. Is it just me, or did things used to be way simpler? I remember calling once years ago and they sorted my claim in like five minutes. Now it’s like, “Please hold while we transfer you... again.”If you keep everything organized—screenshots, dates, who you talked to—it can really help if something goes sideways.
Do you think all insurance companies are heading this way, or is AAA just dropping the ball lately? I’m starting to wonder if it’s worth sticking around for the “peace of mind” when it feels like more work than driving in rush hour. Anyone else ever get that weird feeling you’re doing their job for them?
- Totally get the “doing their job for them” vibe.
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“Now it’s like, ‘Please hold while we transfer you... again.’”
- I’ve noticed the same thing with AAA lately. Used to be a quick call, now it’s a maze of transfers and hold music.
- Not sure if it’s just them or if all insurance is getting more complicated, but it definitely feels like more hassle than before.
- I keep records out of habit, but honestly, it shouldn’t feel like prepping for a deposition just to fix a windshield.
- Hang in there—sometimes it helps to remind yourself you’re the customer, not their admin assistant.
