I totally get where you're coming from. The last time I tried to adjust my AAA policy, I felt like I was back in college filling out financial aid forms—just endless boxes and signatures. I appreciate their thoroughness, but it does feel a bit outdated compared to the digital-first approach some other companies are taking now.
That said, I do wonder if all that paperwork is part of why their roadside service is so reliable. Like, maybe they’re just extra careful with everything? Still, for regular insurance stuff, I’d rather not have to dig out my printer every time I need to make a change.
I keep AAA for the roadside too—had a flat on a rural highway last year and they were the only ones who actually picked up the phone and got someone out to me quickly. For that kind of peace of mind, I’ll put up with a little extra red tape... but only just barely.
Is it just me, or does it feel like AAA is stuck somewhere between 1998 and now? I get the whole “thoroughness equals reliability” argument, but honestly, I’ve seen companies go paperless and still keep their service top-notch. I mean, my dentist lets me sign forms on an iPad—why can’t my insurance do the same?
I totally hear you on the roadside peace of mind, though. That’s the one thing that keeps me hanging on. But sometimes I wonder if we’re just giving them a pass because they’ve always been the go-to for emergencies. Wouldn’t it be nice if they could keep the fast tow trucks but ditch the fax machine vibes?
Maybe I’m just impatient, but every time I have to scan and email something for a simple policy change, I start questioning my life choices. Anyone else ever try to use their “online portal” and end up calling anyway?
Honestly, I get what you mean. Last time I tried to update my address, I wasted half an hour fighting with their portal, then just gave up and called. The tech feels ancient. The only reason I haven’t switched is the roadside coverage, but even that’s not as fast as it used to be. Feels like they’re coasting on their old rep. If my rates go up again, I’m out.
Title: Anyone else feel like AAA insurance isn't what it used to be?
I hear you on the portal issues. I had to process a claim for a family member last year, and just getting the documents uploaded was a headache. The system kept timing out, and I ended up faxing things over—felt like I’d gone back in time. It’s odd, because you’d think with all the resources they have, their tech would be more up to date by now.
That said, I’ve seen a lot of companies struggle with keeping their digital stuff current, not just AAA. Still, when you’re paying for convenience and peace of mind, it’s frustrating when the basics don’t work smoothly.
Roadside used to be their big selling point for me too. Lately, response times seem slower, but maybe that’s just my area? I’m always a bit wary about switching though—sometimes the grass isn’t greener with other insurers. But if rates keep creeping up and service keeps slipping... hard not to start looking around.
I ended up faxing things over—felt like I’d gone back in time.
Faxing in 2024... I feel that pain. Last time I had to fax something, I had to Google “where to fax near me” and ended up at a FedEx store with a line of people who all looked equally confused. It’s wild how insurance tech can feel stuck in the 90s.
Honestly, I’ve noticed the same thing with roadside lately. Used to be, you’d call and someone would show up before you even finished your coffee. Now, it’s more like “we’ll be there sometime between now and the next presidential election.” Maybe it’s just more people using the service, or maybe they’re stretched thin, but it’s definitely not what it used to be.
I get being wary about switching though. I’ve seen folks jump ship for a “better deal” and end up with a company that makes AAA look like luxury service. Sometimes it really is just picking your battles... but yeah, if the rates keep climbing and the service keeps sliding, it’s hard not to start window shopping.
