I get the frustration, but honestly, I’ve seen just as many folks run into issues with State Farm’s app as USAA’s. Sometimes it’s not even the app—it’...

Honestly, I’ve seen underwriters jack up rates in Houston after one bad storm, then never really bring them back down. Had a client in a mid-rise down...

Honestly, I hear you. The rental desk always feels like a hard sell—like you’re buying popcorn at the movies and suddenly it costs more than your tick...

It’s wild you mention the VIN thing—last week, I watched a client copy-paste it and the system still spit back an error. Honestly, I’ve seen paper for...

WHY DOES FILING A TOTAL LOSS CLAIM FEEL LIKE HOMEWORK? That “clear view” thing gets people every time. I’ve seen claims kicked back for the tiniest s...

Been there, done that. Had a client with an old Miata—thing was practically scraping the pavement. Tow truck driver tried to yank it up like it was a ...

Tell me about it. Had a client once whose '68 Mustang got rear-ended, and the insurer insisted a local chain shop was "qualified" to handle the repair...

Yeah, Geico can be hit or miss with claims speed. Had a client once whose claim dragged on so long he joked he'd have better luck waiting for the Mets...

Yeah, digital proof can be hit or miss depending on the officer. I had a client once who thought his insurance app screenshot would be enough when he ...

Been there, done that. Had a client once who updated their card online, thought everything was golden... until they got a cancellation notice. Ever tr...