That's a good point about customer service being unpredictable. Reminds me of a client I had once who switched to a military-focused insurer because t...

DIY is fine for smaller stuff, but honestly, bigger repairs can get dicey fast. Had a client once who did his own bumper fix—looked great on the surfa...

Yeah, discounts can be tricky like that. Had a similar thing happen with a friend—he figured his military discount was unbeatable, but after shopping ...

This right here is exactly why I usually recommend accident forgiveness to my clients. A few years back, one of my regulars—super cautious driver, nev...

I've noticed location can definitely play a role, even within Idaho. A client of mine had a DUI about four years back in Boise, and his rates did even...

Yeah, appeals can definitely drag out longer than you'd expect. Had a client once who was meticulous—had every single document neatly organized, color...