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What happens if your rideshare app is between trips and you get into an accident?

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Posts: 16
(@leadership_aaron)
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That “commercial use” bit is exactly where things get messy. My policy has a big fat exclusion for anything considered commercial, and they specifically called out rideshare driving when I asked. I’ve heard some folks say their insurer never brought it up, but I wouldn’t want to risk it.

I’ve always wondered—if you’re just sitting in your car with the app on, not moving or picking anyone up, does that really count as “commercial use” in their eyes? Or is it only once you accept a ride? It feels like a gray area, but insurance companies love those loopholes. Anyone actually had a claim denied because of this?


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aspen_jones
Posts: 19
(@aspen_jones)
Eminent Member
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Yeah, that’s the tricky part. Most policies I’ve seen treat “app on” as commercial use, even if you’re just waiting for a ping. Had a claim come across my desk once where someone was just parked with the app open—denied, since the insurer argued they were “available for hire.” It’s definitely a gray area, but insurers usually take the strictest view. Wouldn’t count on them to be lenient if money’s on the line.


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bellaskier
Posts: 14
(@bellaskier)
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Yeah, I’ve wondered about this too. It’s kind of wild how just having the app open can flip your coverage like a switch. I mean, you could literally be sitting in a parking lot, not even moving, and suddenly your regular insurance is out the window. Makes me nervous, honestly. I’ve heard stories where folks thought they were safe because they hadn’t accepted a ride yet, but their claims still got tossed.

What gets me is how little most drivers seem to know about this stuff. I’ve got a neighbor who drives for a couple apps and he was shocked when I mentioned that his personal policy might not cover him if he’s just waiting for a ride. Seems like a lot of people just assume they’re good until something happens.

I get why insurance companies are strict, but it feels like there should be clearer rules or at least better info out there. It’s a headache trying to figure out what’s actually covered and when.


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mariow21
Posts: 14
(@mariow21)
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Yeah, I totally get where you’re coming from. My brother-in-law drives part-time and he had no clue about the insurance gap until I brought it up at a family BBQ. It’s honestly kind of scary how easy it is to get caught out. You’d think the apps would make it clearer, but nope… everything’s buried in fine print. I’m always double-checking our own policy just in case—better safe than sorry, right?


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dieselvortex152
Posts: 6
(@dieselvortex152)
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Honestly, I’m right there with you—why is it so hard to just get a straight answer from these apps? I’ve read through my policy like three times and I’m still not sure if I’m totally covered between rides. Have you ever tried calling your insurance to ask? I did, and even then I got a bunch of “it depends” answers. It’s wild how much guesswork is involved... kind of makes me wonder if most drivers even realize the risk.


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