I’ve asked for the policy in writing too, and all I got was a generic FAQ link that didn’t even mention stacking discounts.
That’s been my experience too—sometimes I wonder if they’re just hoping people give up. It’s frustrating, but persistence does pay off. I once got a small extra discount just by politely pushing back and referencing an old email thread... not exactly transparent, but it worked. Keep at it; every little bit helps.
Yeah, I’ve run into that “FAQ wall” too—like they think a generic link will make us forget what we asked. Once, I actually printed out their own promo flyer and brought it to the office. The rep looked at me like I’d shown up with a treasure map. Took a while, but they finally caved and gave me the discount. Sometimes you gotta be stubborn... and maybe a little bit annoying.
The rep looked at me like I’d shown up with a treasure map.
That’s honestly the best way to get their attention sometimes. I’ve had to do the same—just show up with proof and not back down. Persistence really does pay off, even if you feel a bit pushy.
Yeah, showing up with the paperwork is key. I’ve found that if you don’t have every single document, they’ll just shrug and say “sorry, can’t help.” It’s annoying but I get it—some folks try to game the system. Still, I wish they’d make the process less of a scavenger hunt. Half the time I wonder if the reps even know all the discounts that are supposed to stack... feels like you have to teach them their own job.
- Totally agree about the paperwork scavenger hunt.
- What’s worked for me: I make a checklist before I even call or go in—license, student ID, military docs, proof of grades, whatever else they might ask for.
- If you’re not sure what stacks, I’ve found it helps to print out their own discount policy from the website and bring it along. Sometimes the reps look surprised when you show them their own rules... but it usually gets things moving.
- One time, a rep tried telling me military and student discounts couldn’t be combined, but after I pointed to the fine print, they changed their tune.
- It shouldn’t be this complicated, but being over-prepared seems to be the only way.
