I hear you on the app thing—it’s quick until it isn’t. I’ve seen claims get stuck for weeks just because a photo didn’t upload right, and getting a real person to fix it was a nightmare. On the flip side, I’ve had clients swear by their local Farm Bureau agent, but then I’ve also heard complaints about slow callbacks. Honestly, I think it comes down to luck with who you get, whether it’s an agent or an algorithm. Personally, I like having a name and number to call if things go sideways, even if it costs a few bucks more.
Honestly, I think it comes down to luck with who you get, whether it’s an agent or an algorithm.
That’s been my experience too. I’ve seen folks rave about their agent one year, then get ghosted the next. Had a client whose claim got lost in the shuffle because the app glitched—took three weeks and a dozen calls to sort out. Makes me wonder if “luck” is really just the system being inconsistent, no matter how you slice it. Ever had a company actually call you back when they said they would? I’m still waiting...
Makes me wonder if “luck” is really just the system being inconsistent, no matter how you slice it.
Honestly, I think you’re onto something there. People blame luck, but half the time it’s just a mess behind the scenes—systems not talking to each other, files getting stuck in limbo. I’ve seen claims bounce between departments for weeks just because someone didn’t click the right box. As for callbacks, I’ve had better luck with local offices versus big national hotlines, but even then, it’s a toss-up.
