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just saw a story about a guy in Kansas whose car got totaled by hail, and turns out his insurance didn't cover it.

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drummer27
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(@drummer27)
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Yeah, “comprehensive” is such a misleading word. I always thought it meant you’re covered for pretty much anything, but nope—learned that the hard way after a tree branch took out my windshield. Insurance paid, but only because I had the right coverage.

- Liability alone won’t help with hail or theft, like you said.
- Wear and tear is just part of owning a car... insurance companies don’t want to touch that stuff.

Curious—has anyone actually had luck getting an insurer to cover something borderline, like a rock chip that turned into a cracked windshield? Or do they always call that “maintenance”?


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Posts: 11
(@tigger_lee)
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Curious—has anyone actually had luck getting an insurer to cover something borderline, like a rock chip that turned into a cracked windshield? Or do they always call that “maintenance”?

That’s a classic gray area. Most carriers will pick up the tab for a cracked windshield if you’ve got comprehensive, but if it’s just a tiny chip and you don’t deal with it, then it turns into a full-on crack... well, some might try to say it was “preventable.” It kinda depends on the adjuster and how much coffee they’ve had that morning.

I’ve seen people get claims paid for both chips and cracks, but usually only if they report it early. Wait too long and suddenly it’s “wear and tear” or “failure to maintain.” Funny how that works. There’s always fine print lurking somewhere.

Anyone ever run into the situation where your deductible is higher than the cost of the repair? That’s the one that really gets folks steamed. Makes you wonder what you’re even paying for sometimes...


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jleaf59
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Yeah, that deductible thing has bitten me a couple times. Had a chip turn into a crack last winter—called the insurance and found out my deductible was $500, but the glass shop only wanted $280 to fix it out of pocket. Kind of defeats the purpose, doesn’t it? I’ve noticed if you get in early and report even small chips, some companies will actually pay to repair them with no deductible at all, since it saves them from paying for a full replacement down the road. But you’ve gotta be quick.

And you’re right about the fine print… seems like there’s always some clause they can point to if they want to deny a claim. Had a neighbor get denied for hail damage because he didn’t have comprehensive—just liability. He was pretty steamed. Makes you want to double-check your policy every year just so you don’t get caught off guard.

Honestly, insurance is one of those things where you don’t realize what you’re missing until something goes sideways.


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andrewc93
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Honestly, I’ve been burned by the deductible thing too. My rates are already high thanks to a couple speeding tickets, so I double-check every clause now. Still, it feels like insurance is always a gamble—paying for peace of mind that sometimes isn’t even there when you need it. Funny how you only notice the gaps after something goes wrong.


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cwilliams83
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Yeah, the fine print can really get you. I remember a client who thought their policy covered everything, but when a tree branch fell on their car, they found out they only had liability. It’s tough—most people don’t realize “full coverage” isn’t always as full as it sounds. I get why folks feel like insurance is a gamble. Even after all these years in the business, I still double-check my own policy every renewal just to make sure nothing’s changed or slipped through the cracks.

Speeding tickets definitely don’t help with rates, but sometimes there are discounts for things like defensive driving courses or bundling policies. Not saying it fixes everything, but every little bit helps when you’re already paying more than you’d like. The deductible thing is tricky too—lowering it usually means higher premiums, so it’s always a trade-off. Honestly, I wish the industry made this stuff clearer from the start... would save everyone a lot of headaches down the road.


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