I totally get where you're coming from. I've had clients send in photos taken through a rain-soaked window or with headlights glaring in the background—sometimes that's all you can manage. The main thing is just to capture whatever details you safely can. In one case, a guy snapped a blurry shot of his bumper in the middle of a storm, and it was enough for the adjuster to get started. Not perfect, but better than risking your neck for a clearer pic.
The main thing is just to capture whatever details you safely can.
I get the logic, but does anyone know if blurry or low-light pics ever actually slow down the claim? I mean, I’ve heard stories where adjusters want “just one more angle” or something. Is it really true that any photo is better than none, or do some companies push back if it’s not clear enough? Just wondering if there’s a point where it’s not worth sending at all...
I kinda wonder about that too. I’ve heard mixed things—like, some people say any photo is better than nothing, but I’ve also seen adjusters get picky if the pics are super blurry or dark. One time my friend had to go back and take more because they couldn’t see the damage clearly. I guess if it’s all you have, send it, but if you can wait a minute and get a clearer shot, probably worth it. Otherwise you might just end up doing double the work...
I guess if it’s all you have, send it, but if you can wait a minute and get a clearer shot, probably worth it.
Yeah, I’d agree with that. I’ve had claims drag out just because the photos weren’t clear enough. Adjusters can be really particular—one time they wanted a close-up of a scratch and the lighting was off, so I had to go back and retake everything. Honestly, it’s less hassle in the long run to double-check your pics before sending them. Saves you from running around later.
Totally get where you’re coming from. I’ve been on both sides—once I was in the middle of nowhere after a deer ran into my car, and all I had was my phone at dusk. The pics were grainy and honestly kind of useless, but I sent them anyway because I thought, “Hey, at least it’s something.” Ended up having to go back out the next day for better shots when the adjuster asked for more detail. Not exactly how I wanted to spend my morning.
Honestly, it’s less hassle in the long run to double-check your pics before sending them.
Couldn’t agree more with that. Sometimes you just want to get it over with, but if you’re on a trip or far from home, it’s a pain to redo anything. Now I always take a ton of photos—different angles, close-ups, even one with something for scale (like my keys). It feels like overkill in the moment, but it’s saved me headaches later.
