I’ve actually had the opposite experience with a regional insurer—my claim dragged on for weeks, and it felt like they were looking for reasons to delay. You mentioned,
For me, it was four or five calls before anything happened. Maybe it’s more about the specific company than whether they’re big or small? The manual paperwork is definitely a pain either way...“Settlement was fair, but I did have to follow up twice to keep things moving.”
Yeah, I’ve seen that too—it really does seem to come down to the specific company, not just whether they’re local or national. Some smaller outfits are super responsive, others... not so much. Manual paperwork is the worst part, honestly. It’s 2024 and we’re still faxing forms? Sometimes I wonder if they make it harder on purpose just to slow things down.
Manual paperwork is the worst part, honestly. It’s 2024 and we’re still faxing forms?
Seriously, the fax machine thing drives me nuts. It’s like they’re stuck in the ‘90s on purpose. I get wanting to be thorough, but when I was shopping around last year, one company made me come in to sign a form... twice. Meanwhile, another let me e-sign everything in minutes. You’d think with all the data breaches out there, they’d want to move faster and more securely. Makes me double-check every step before I hand over info. Just feels safer, you know?
It’s like they’re stuck in the ‘90s on purpose.
Right? I half expect someone to hand me a floppy disk next. Last time I had to fax something, the machine jammed and ate my form... then the agent said, “Just bring it in.” Might as well send smoke signals at this point. E-sign is a lifesaver, but I still triple-check before hitting submit—paranoia from all those “oops, wrong attachment” moments.
I get where you’re coming from, but honestly, I’ve found the “old school” approach isn’t always a bad thing. When I was shopping around, one local agent actually walked me through the policy in person and caught a few things I’d have missed online. E-sign is convenient, no doubt, but sometimes those face-to-face chats save you from making rookie mistakes... especially when the fine print gets dense. Maybe it’s just me, but a little human touch goes a long way.