I'm dealing with an insurance adjuster who's dragging their feet on my claim, keeps changing the story, and honestly feels like they're just trying to wear me down. Anyone been through this kinda thing before, how'd you handle it?
Been there, done that, got the headache to prove it. Insurance adjusters can seriously test your patience...but honestly, sometimes it's not personal—they're just buried in red tape and paperwork. Had a similar run-in when my car got sideswiped last year. Adjuster kept flip-flopping on repair estimates and timelines, felt like they were playing some weird game of insurance bingo.
What worked for me was politely but firmly escalating the issue. Instead of going back-and-forth endlessly, I asked to speak directly with a supervisor. Once I did that, things moved surprisingly quick. Also, documenting every single conversation—dates, times, names—made a huge difference when I finally had to push back.
Not saying they're always innocent (some are definitely shady), but sometimes it's less about them trying to wear you down and more about them being overwhelmed or disorganized. Either way, don't let them drag you around forever...you've paid your premiums, after all.
"Also, documenting every single conversation—dates, times, names—made a huge difference when I finally had to push back."
Good tip about documenting everything...wish I'd thought of that earlier. Curious though, did escalating to a supervisor ever backfire for anyone? I've heard mixed things—some say it speeds things up, others say it just makes the adjuster dig in their heels even more. Wondering if it's worth the gamble or better to wait it out a bit longer.
Documenting definitely helps—good call there. From experience:
- Escalating can speed things up if the adjuster's genuinely dragging feet.
- But yeah, sometimes it makes them defensive and slows things down even more...
I'd say trust your gut on timing. Hang in there.
Been there myself, and yeah, it's frustrating. Agree with the documenting advice—saved me a couple times when things got messy. A few things that worked for me:
- Kept a clear timeline of every interaction (calls, emails, etc.)—dates, times, names.
- Asked for everything in writing. If they promise something on the phone, follow up with an email summarizing the convo.
- Politely but firmly escalated after giving them a fair chance. Sometimes just mentioning you're considering filing a complaint with your state's insurance commissioner can nudge them along.
- Stayed calm and polite even when I wanted to lose it... Adjusters deal with angry people all day, so being reasonable can actually help your case.
It's a balancing act for sure—push too hard and they dig in their heels, but wait too long and nothing happens. Trust your instincts on timing like others said. Good luck, hope it gets sorted soon.
