Honestly, I've had better luck with phone calls than online forms. Sure, the hold music is torture, but once you get an actual person, it's easier to explain details clearly. Online chats always seem scripted and rarely solve anything substantial... just my experience though.
"Sure, the hold music is torture, but once you get an actual person, it's easier to explain details clearly."
Haha, seriously... I swear some companies pick their hold music specifically to make us give up. But yeah, totally agree—talking to a real human makes a huge difference. I recently had my first insurance fraud scare (yay adulthood 🙄), and online chat was just copy-paste responses that got me nowhere. Finally bit the bullet and called; after surviving 25 minutes of elevator jazz, the rep sorted it out in like five minutes flat. Lesson learned: sometimes old-school calls beat tech convenience... even if my ears disagree.
"Finally bit the bullet and called; after surviving 25 minutes of elevator jazz, the rep sorted it out in like five minutes flat."
Haha, glad you got it sorted. Did they mention anything about extra security steps or monitoring your account afterward? Had a similar scare last year—someone tried using my card halfway across the country while I was on a road trip (talk about timing...). Bank rep fixed it quick too, but recommended setting up text alerts for unusual activity. Might be worth checking if your insurance offers something similar.
Good to hear it got sorted quickly. Had a similar headache myself a while back—someone tried buying parts online with my card (and not even good parts, haha). Bank rep suggested a few things:
- Setting up text/email alerts for purchases over a certain amount.
- Using virtual cards for online shopping.
- Checking account statements weekly instead of monthly.
Curious if anyone's tried virtual cards yet...sounds handy but wondering if it's more hassle than it's worth.
Had my doubts about virtual cards too, but gave it a shot after my own fraud scare. Honestly, wasn't as fiddly as I expected...and now it's second nature. Worth a try if you're shopping online regularly.
