Honestly, I feel this so much. It’s like you need a PhD in “customer service roulette” just to get your points and coupon to work together. I’ve had reps tell me “that’s impossible,” then the next one just does it in two clicks—makes you wonder if there’s a secret menu somewhere. Screenshotting is smart, though. I’ve started keeping a folder of “receipts” just in case. Maybe the real reward is learning how to navigate all these hoops... or at least getting a good story out of it.
I swear, it’s like there’s a hidden handshake for getting these things to stack up. I had a similar runaround with a dealership’s loyalty program—one sales guy swore up and down I couldn’t use my points and a promo together, but when I pushed a bit, suddenly the manager “found a way.” Makes me wonder if it’s just about who you talk to, or if there’s some unwritten rulebook floating around. Has anyone ever actually seen these policies in writing, or is it all just vibes and luck?
Honestly, I’ve wondered the same thing. I’ve asked for the “official” policy before and half the time they just point to some vague line in the fine print, or say it’s “at manager’s discretion.” I get that they don’t want to stack every deal, but it feels like a moving target. Once, I got told no at checkout, but when I mentioned I’d seen someone else do it, suddenly it was possible. Maybe it’s just who’s working that day... or how much you push.
- Totally get the frustration.
- I’ve had cashiers tell me “no stacking” but then the next week, someone else just scans both without blinking.
- Feels like a secret menu—depends who’s behind the counter and how much they care about the rules that day.
- My wallet wishes they’d just pick a lane.
- If there’s a written policy, it’s buried deeper than my old insurance paperwork... and that’s saying something.
- Seen this at way too many stores.
- One week, I get a manager who acts like I’m robbing the place for asking to use both. Next time, the cashier just shrugs and scans everything—no questions.
- Honestly, it’s not that hard to post a clear policy at the register. If they want loyalty, make it simple.
- I don’t have time to argue over $5 off when I’m trying to get out of there and back to my car.
- If they can’t be consistent, I just skip the points and use the coupon—less hassle.
