Yeah, I’ve noticed the same thing.
That’s been my workaround too—order online, pick up in person, and hope the system doesn’t catch it. Honestly, it’s just hoops for no reason. The big chains act like you’re trying to rob them blind when you just want to use what you’ve earned. Local spots get it—if you’re loyal, they’ll bend a little. The big guys? Not so much.“sometimes the app or the website will let you stack deals even if the store says you can’t.”
I’ve run into this at a few auto parts stores, actually. Used my rewards points for oil, tried to add a coupon, and the cashier just shook her head—“system won’t let me.” Oddly enough, when I ordered online and picked up curbside, it stacked both without any fuss. Makes you wonder if the in-store policies are just there to slow us down. Local mechanics I know will actually honor expired coupons if you ask... but those bigger chains? Not a chance.
I’ve had this happen too, and it’s honestly kind of maddening. Here’s what’s worked for me: if I know I want to double dip (points + coupon), I’ll do the order online for pickup. It’s less hassle, and the system doesn’t give you that “computer says no” routine. In-store, it’s like they’re guarding Fort Knox. I’ve tried asking nicely, but they’re usually stuck following whatever pops up on their screen. Just gotta pick your battles, I guess…
In-store, it’s like they’re guarding Fort Knox.
Isn’t it weird how the same company can have totally different rules depending on where you check out? I’ve always wondered if it’s a tech limitation or just policy. Has anyone actually gotten a clear answer from staff, or is it always “the system won’t let me”?
I’ve run into this too, and honestly, I’m not convinced it’s always a tech issue. Sometimes it feels more like they just don’t want people stacking every discount under the sun. I’ve asked a few times at different stores—sometimes you get the “system won’t let me” line, but other times, the cashier will quietly admit it’s just the store’s policy to limit how much you can save in one go.
Here’s what I usually do: if I’m shopping in-store and want to use both points and a coupon, I’ll ask if I can split the transaction. It’s hit or miss, but sometimes they’ll let you do two separate purchases—one with points, one with the coupon. Not the most convenient, but if you’re trying to stretch your budget, it can work.
Online is a whole different story. A lot of checkout systems just aren’t set up to handle multiple discounts at once, especially if the company wants to keep things simple (or, honestly, to keep people from getting too many deals). I get why it’s frustrating, but I also get that stores are trying to protect their margins.
One thing I’ve noticed: some stores will let you use points on sale items but not with a promo code, and vice versa. It’s worth reading the fine print, even though it’s a pain. I’ve saved myself from a few surprises at the register that way.
If you’re determined to get the best deal, it’s worth asking for a manager—sometimes they have a little more leeway, or at least can explain the reasoning better than the front-line staff. Just depends on the store and how much hassle you’re willing to go through.
Long story short, I think it’s a mix of both tech limitations and policies designed to limit “double-dipping.” Not ideal for us bargain hunters, but there are still ways to work around it if you don’t mind being a bit persistent.
