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Why can’t I use my points AND a coupon at checkout?

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Posts: 13
(@cathy_tail)
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Makes me wonder if anyone actually reads those fine print rules before we get to the register...

I hear you. I’ve had the same thing happen at the grocery store—tried to use a digital coupon and points, but apparently “one offer per transaction” was buried in the details. Here’s what I do now: check the app or website for their rewards FAQ before shopping, then ask at customer service if I’m not sure. Not foolproof, but it saves some hassle. Honestly, half the time I think they just don’t want to deal with overrides.


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Posts: 15
(@decho68)
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Honestly, half the time I think they just don’t want to deal with overrides.

That’s probably true. I’ve noticed some cashiers get visibly annoyed when you ask about stacking offers. Do you think stores make these rules confusing on purpose, or is it just bad communication?


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simba_roberts
Posts: 13
(@simba_roberts)
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I honestly think it's just poor communication most of the time. The rules are buried in fine print, and half the staff don't know them either. I've had managers tell me different things at the same store. I doubt they're trying to trick us, but it sure feels like a hassle when all you want is to use your points and a coupon together. Makes me wonder if it's worth the effort sometimes...


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Posts: 16
(@jenniferfisher)
Active Member
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Yeah, I run into this all the time. It’s like they make the process as confusing as possible. Reminds me of trying to find a part number in an old service manual—nothing’s where you expect it. I get that stores have to protect themselves from folks stacking every discount, but if the rules are so complicated even employees can’t keep them straight, maybe it’s time for a rethink. Half the time I just give up and pay full price because it’s not worth arguing at checkout.


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birdwatcher11
Posts: 18
(@birdwatcher11)
Eminent Member
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Yeah, I get where you’re coming from. It’s like they want us to jump through hoops just to use what we’ve earned. I’ve had cashiers look at me like I’m speaking a different language when I ask about combining points and coupons. Makes you wonder—if the system’s that confusing for everyone, who’s it really helping? You’re not alone in just paying full price sometimes... it gets exhausting trying to keep up with all the fine print.


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