I've noticed some delays lately too, but honestly, I doubt they're intentionally cutting corners. Could just be growing pains or staffing shortages—seems like everyone's dealing with that these days. Had a similar issue last year, but the next time I called, they were back to their usual quick response. Hopefully it's just temporary...wouldn't jump ship just yet.
I've been thinking about this too, but honestly... how long is it okay to chalk things up to growing pains? Last time I had to file a claim, it wasn't just slow—it felt disorganized, like they weren't sure who was handling what. If it's staffing shortages, shouldn't they communicate that upfront? Other companies manage transparency pretty well. Maybe AAA is just comfortable assuming we'll stick around out of habit. I dunno, might be worth shopping around just to see what's out there.
Totally get what you're saying. Had a similar experience last year—felt like I was playing phone tag with three different people who all thought someone else was handling my claim. Not exactly confidence-inspiring when you're already stressed about an accident, right?
- Agree transparency would help a ton. Even a quick heads-up email like "Hey, we're short-staffed, bear with us" would go a long way.
- Honestly, AAA used to be my go-to because it felt reliable and straightforward. Now it feels more like they're coasting on their reputation.
- I've been casually looking around too, but haven't pulled the trigger yet. Old habits die hard, I guess... or maybe I'm just lazy, lol.
Curious if anyone's actually switched recently and found something better—or is this just the new normal everywhere?
"Honestly, AAA used to be my go-to because it felt reliable and straightforward. Now it feels more like they're coasting on their reputation."
Yeah, that's exactly how I've been feeling lately. My parents always swore by AAA, so when I started driving, it was just automatic for me to use them too. But lately, the wait times and confusing back-and-forth have been pretty frustrating. Haven't switched yet either, mostly because I keep hearing mixed reviews about other places... makes me wonder if the grass is actually greener anywhere else?
My parents always swore by AAA, so when I started driving, it was just automatic for me to use them too. But lately, the wait times and confusing back-and-forth have been pretty frustrating.
I get where you're coming from. AAA was always the safe bet for me too, especially since I tend to worry about getting stuck somewhere random... but lately, it feels like they're just not as reliable. A friend of mine switched to their insurance competitor (think it was Geico?) and said it's been decent—cheaper rates and pretty responsive customer service. Still, I'm hesitant to jump ship because I've heard mixed things too. Maybe worth getting a quote though, just to compare?
